1. Multimodal super‑brain

At the core sits a dual‑engine model – OpenAI GPT‑4o for lightning reasoning plus Gemini 2.5 Pro for vision and long‑context. Together they parse voice, text, images and docs in real time. Result: the avatar sees a product photo, hears a question, and answers with perfect context in under 300 ms. 

Takeaway: users feel they’re talking to a clerk, not a chatbot.

2. True voice‑to‑voice conversation

Aivah’s low‑latency pipeline streams speech both ways:

1. Client mic > 50 ms chunk to Whisper large‑v3.

2. Transcript piped straight into the LLM.

3. Response text phoneme‑tagged and synthesized via ElevenLabs or Azure Neural within 120 ms.

4. Visemes trigger the 3D avatar’s lips and facial rigs.

That loop cycles while the model is still “thinking,” so replies overlap naturally like human banter. 

3. Knowledge that stays fresh

Upload PDFs, Loom videos, Zendesk articles – or point Aivah at a URL. A recursive RAG layer indexes everything nightly, injecting citations into answers. Unlike vector‑only chatbots, Aivah re‑queries live search if your source is stale. 

Bonus: Aivah can answer in 50+ languages, always speaking in the customer’s tongue.

4. Memory that matters

Standard chatbots forget. Aivah stores LSTM‑style summary embeddings keyed to user IDs: past orders, sentiment, even pronunciation quirks. Next time Sara calls, the avatar picks up with “Welcome back, Sara – your JBL order ships tomorrow.” 

5. Action triggers & tool calling

Need a refund, calendar slot, or CRM update? The avatar calls secure functions you define:

{
  "name": "createZendeskTicket",
  "parameters": {
    "subject": "Return request",
    "priority": "urgent"
  }
}

Under the hood, a Node/TS orchestrator converts those calls to REST or Zapier, then feeds the outcome back into the ongoing conversation. 

6. Phone lines included

Through a native Twilio WebSocket gateway, the same agent can:

• Answer inbound IVR calls, route by intent.

• Place outbound reminders (“Your dentist visit is tomorrow at 9 am”).

Caller ID remains your business number, and transcripts pipe into analytics instantly. 

7. Analytics you can act on

The dashboard plots:

• Session length vs. CSAT

• Top failed intents

• Credits used per integration

Click any spike to replay the exact voice snippet and LLM payload – perfect for tuning prompts or upsell flows.

8. Three‑minute launch checklist

1. Pick a template – support rep, sales concierge, HR buddy.

2. Choose an avatar & voice (Ready Player Me + 11Labs).

3. Point at data & connect tools (CSV, Notion, HubSpot, Zapier).

4. Embed one JS snippet or share a phone number.

You’re live – and your “AI employee” never asks for PTO.

Conclusion & CTA

Voice agents aren’t the future; they’re table stakes. Aivah.ai folds speech, memory, knowledge and actions into one subscription, letting startups and enterprises hire an always‑on avatar for less than six cups of Starbucks a month. Ready to hear it in action? Start your free trial – no credit card required.