Add Content

Add content guide

Adding Content to Your Knowledge Agent

Once your Knowledge Agent is created, you can continuously expand and refine its knowledge base by adding new content, updating existing sources, and managing your information effectively. Aivah automatically trains your agent on any new content you add, making it immediately available for use.

Accessing Content Management

Navigate to Agent Settings
Go to Knowledge in the top navigation and select your agent from the left sidebar.
Open Content Management
Click Add content or manage existing sources from the Agent Knowledge Settings page. You'll see the Add content button prominently displayed in the top-right corner.

Methods for Adding Content

1. Direct Text Input

Perfect for adding specific information, FAQs, or policy updates.

Open Text Editor
Click Add content and select the Enter Content section.
Paste Your Content
Add your text directly into the text field. This could include:
- FAQ responses
- Product specifications
- Company policies
- Step-by-step procedures
Save Changes
Click Confirm to add the content to your agent's knowledge base. Aivah will automatically train your agent on the new content.

Text content is processed immediately and becomes available for your agent to reference right away.

2. URL and Video Integration

Expand your agent's knowledge with web-based content and multimedia resources.

Access URL Input
In the Upload URL Or Video section, paste your link.
Add Multiple Sources
Click + Add another link to include multiple URLs in one batch.
Supported Content Types
Your agent can process:
- Blog posts and articles
- Documentation pages
- YouTube and Vimeo videos
- Public knowledge bases
- News articles and press releases
Confirm Addition
Click Confirm to start processing the URLs. Aivah will automatically train your agent on the new content once processing is complete.

URLs must be publicly accessible. Content behind logins, paywalls, or geo-restrictions cannot be processed.

3. File Upload

Upload documents directly to your agent's knowledge base.

Prepare Your Files
Ensure your documents are in supported formats:
- PDF documents
- Word files (DOCX)
- Text files (TXT)
- Presentations (PPTX)
- Spreadsheets (XLSX)
Upload Process
Either drag and drop files into the upload area or click Upload to browse and select files.
Monitor Processing
Watch for the upload banner: "Uploading your Agent Knowledge files. Large files and URLs may take several minutes to complete."
Verify Upload
Wait until processing completes and you see character counts for each file.

Managing Existing Content

Viewing Your Knowledge Base

Shows detailed information including character counts and upload dates
Best for managing large numbers of sources
Includes quick action buttons for each item

Editing Sources

Select Content
Click on any existing source in your knowledge base to open the Update Agent Knowledge dialog.
Make Changes
In the Update Agent Knowledge dialog, you can:
- Modify text content directly
- Add or remove URLs
- Upload additional files
Save Updates
Click Confirm to apply your changes. Aivah will automatically retrain your agent with the updated content.

Removing Content

Individual Removal

Use the trash icon next to any source to delete it individually.

Bulk Operations

Use checkboxes to select multiple items
Click Select all files for complete selection
Apply bulk actions like deletion to multiple sources

Complete Reset

Use Delete All in the top-right to clear your entire knowledge base (use with caution).

Content Processing and Verification

Understanding Processing Status

Processing: Content is being analyzed and prepared
Character Count Visible: Content successfully processed and ready
Error State: Processing failed (check content accessibility)

Quality Assurance

Test Agent Responses
After adding content, test your agent with relevant questions to ensure accurate responses.
Verify Completeness
Check that all uploaded sources show character counts, indicating successful processing.
Monitor Performance
Use the Insights tab to track how well your agent performs with the new content.

Best Practices for Content Management

Content Organization

Group related documents together
Use clear, descriptive filenames
Remove outdated or contradictory information
Maintain a logical structure in your knowledge base

Quality Control

Regularly review and update content
Ensure accuracy and current relevance
Remove duplicate information
Test agent responses after major updates

Performance Optimization

Balance comprehensiveness with relevance
Monitor processing times for large files
Keep content focused on your agent's purpose
Regular cleanup of unused sources

Advanced Content Features

Export Functionality

Use Export Content List to:

Create backups of your knowledge base structure
Generate reports for content audits
Share content inventories with team members
Track content additions over time

Batch Processing Tips

Upload multiple files simultaneously for efficiency
Add multiple URLs in a single operation
Use bulk selection for managing large content sets
Plan content additions during off-peak hours for faster processing

Troubleshooting Content Issues

Upload Failures

Common causes:

File size too large
Unsupported file format
Network connectivity issues

Solutions:

Check file size limits in your plan
Convert to supported formats
Retry upload with stable connection

URL Processing Issues

Common causes:

Content behind authentication
Geo-restricted access
Dynamic content that requires JavaScript

Solutions:

Ensure public accessibility
Use direct content URLs when possible
Download and upload as files if needed

Agent Not Using New Content

Possible reasons:

Content still processing
Conflicting information in knowledge base
Content not relevant to user queries

Solutions:

Wait for processing to complete
Remove contradictory sources
Test with specific questions related to new content

Ready to optimize your agent further? Learn about training techniques or explore real-time configuration options.